Frequently Asked Questions
We know that letting someone else take care of your pet can be difficult. To make the process a little easier, we've put together some of the most frequently asked questions. If there’s something we've missed, just contact us and we will more than happy to help.
What is 1-2-1 Dog Grooming?
1-2-1 Dog Grooming means their is only one dog or one household of dogs in the salon at a time. We believe that this provides a better grooming experience for your dog as there are less distractions, no other dogs around, shorter grooming times as we will not have your dog in the salon for an unnecessarily long time, your dog has our full attention from start to finish.
How Long Will My Dog Take to be Groomed?
Depending on size and what treatments your dog is having done it varies. A full groom can take anywhere between one to three hours.
Will My Dog be Caged?
Our aim is to provide a home from home feel for all of our furry customers. We have a strict ‘No crate’ policy. We have a spacious dog pens with a bed, blankets & water inside so your pooch feels at home. We only put the dogs in pens if you wish us to do so or if they do not get a long with other dogs. They will have free rein of the salon & lots of toys to play with and beds to sleep in.
Do You Offer a Pick Up & Drop Off Service?
Yes. We work alongside Woodland Walkers. Please contact us for more information.
How often should my dog be groomed?
Each breed of dog requires a different amount of grooming. We are happy to advise you on this, just call us!
Where are you located?
We are 34 The Service Road, Potters Bar. Behind the shops on Darkes Lane, in between Bying Drive and The Walk.
How to get to us
Car - You can park outside the salon if space is available, but space is limited. Alternatively there is a car park at on Bying Drive which is only a one miniute walk away. There is also 30 minutes free parking on Darkes Lane.
Train - We are a 2 minute walk away from Potters Bar train station. Only a 19 minute train journey to Kings Cross, London.
Bus - Please get off at Potters Bar Train Station, we are a 2 minute walk from there. The 298 and 313 bus both stop here.